(Yet an other) Self proclaimed and self employed Internet Guru, Project Manager, Consultant and IT Security specialist. Specialized in (project) management and Internet Technology. Expert in hosting solutions, open source software and system management.

BIT is one of the last remaining true privately owned B2B ISP’s in The Netherlands, with a track record of more then 11 years. BIT has a strong focus on technology and a serious no-nonsense policy. With it’s two datacenters and highly available redundant network topology BIT is capable of servicing clients with very demanding service level acquirements. As manager operations Greg was responsible for the corporation’s overall operations, managing two departments (engineering and Customer Care & Sales). Looking after day-to-day activities while providing feedback to the board of directors. Managing large accounts and in some cases (pre) sales or tech sales

BIT is one of the last remaining true privately owned B2B ISP’s in The Netherlands, with a track record of more then 11 years. BIT has a strong focus on technology and a serious no-nonsense policy. With it’s two datacenters and highly available redundant network topology BIT is capable of servicing clients with very demanding service level acquirements. As manager Engineering Greg was responsible for all engineering aspects. Managing a team of eleven engineers ranging from R&D to unix engineers, network engineers and datacenter engineers.

Kennisnet supports the use of Internet in education. In 2002 more than 11.000 schools, educational institutes, libraries, museums and suppliers with about 2,5 million users were connected to this secured and supported network which also has a connection to the internet. At the end of 2001 the foundation Kennisnet was established by the educational organisations in The Netherlands on recommendation of the Minister of Education, Culture and Science. At the beginning of 2001 Kennisnet consisted (then still part of the Ministry of Education, Culture and Science) of different teams such as “search, find, filter, editing and electronic education environment”. However, Kennisnetwanted to work more target group orientated and give a separate department the responsibility for the technology of the Portal. Ventus IT Management was asked to supply the Technology Officer responsible to bring this organisational change about. In the middle of 2001 Greg established a Technology Office that would support the technique of the Portal in a flexible and reliable manner. A start was made in transferring support of all existing applications to the Technical Office. The Technical Office was given the task of advising with regards to the development of new applications. Towards the end of 2001 the Technology Office was the internal counter for all applications regarding (portal) technology. The Technology Office was now responsible for support and maintenance of all Portal applications and development of all new applications in cooperation with the Product Development department. Also Greg was a member of the Portal management team.

The Ventus Group has three divisions: Ventus Information Management, Ventus Company Management and Ventus Financial Management. Ventus Information Management assists organisations in researching issues and implementing solutions regarding the broad terrain of information provision. Ventus Company Management advises and supports companies and institutions regarding all management issues. Ventus Financial Management supplies complete advise in financial, economic and strategic fields. After implementation of the current Ventus site, Ventus wanted a site, which concentrated more on the diverse groups of clients of the company. Also the current site had a few technical problems. The Ventus Advies Groep asked Greg if he would write a plan for a design of a new site and implement this plan and upgrade the security of the existing site. Greg made a draft structure for the site in cooperation with Ventus- E and other parties within the company. He also made a checklist with all technical requirements for the new site. After the draft had been approved, Greg continued to give the plan a more definite form in collaboration with Ventus E.

HetNet is one of the first large public (free) providers in the Netherlands. The department IND (Internet Services) set up the project “Realisation of HetNet” in collaboration with the department I&AT. Greg was initially asked to become an operator, after two weeks he was asked to become a team leader. As team leader in the start-up phase of HetNet Greg was responsible for implementing support and managing two teams of operational administrators.

KPN Mobile Customer Care is a division of KPN Mobile that concentrates on Customer Care and Customer Loyalty. KPN Mobile CC required a technical project leader with extensive Internet knowledge to channel their wishes and ideas and create support within the different business units. A middleware solution – “KMC service Layer” – had already been created to accommodate the client’s wish to access different types of information more quickly. KPN Mobile CC wanted to accommodate their clients even further by offering this middleware solution via the Internet. Greg was asked to implement the rollout of PP 2000 within KPN Mobile CC and to partake in the different projects concerned with Prepaid services on the Internet. Description of Activities As a project leader Greg had joint responsibility in a number of nationwide projects (Scream) regarding the PrePaid market, including SMS Gaming, PrePaid Saving and group SMS. Greg made Quick Scans for the development of these products. He joined brainstorm sessions for new products on the PrePaid market. Greg made technical analyses for new products and made feasibility studies. As a project leader Greg was responsible for designing a middleware solution and implementing the rollout of a front-end application for customer support of KPN Mobile (PrePaid 2000). Greg was project leader of the project Roll-Out PrePaid 2000 and project leader of the project Implementation KMC Service Layer.

KPN Mobile Customer Care is a division of KPN Mobile that concentrates on Customer care and Customer Loyalty. KPN Mobile CC is one of the few divisions within KPN with its own support unit. The manager of the Service Desk was promoted to Manager of the entire Support Department and the vacancy which this created could not be filled internally. Greg was asked to take the position of manager of the Service Desk. The unit also needed to work more efficiently, so Greg was asked to implement the existing KPN standard IPW. As manager of the Service Desk of Customer Service Mobile Communication (KMC) Greg was responsible for upgrading and coordinating the Service Desk. He managed the 1st and 2nd line support teams and maintained customer contacts. Greg made management reports of the incident and problem process.

NDC Holding BV is the largest publisher in the north of the Netherlands. An average of 1300 employees work at this modern multimedia company, which has head offices in Groningen and Leeuwarden. Together they have a turnover of 159,8 million euro (in 2001). The most important products are the daily newspapers. In Groningen the presses print the “Dagblad van het Noorden”. In Leeuwarden the presses print the “Leeuwarder Courant” and several editions of the “Dagblad van het Noorden”. The NDC also supplies print work to third parties such as Sp!ts and Bild. Because of a pending merger of the IT departments of the “Friese Pers” and the “Hazewinkel Pers”, both subsidiaries of the NDC Greg was asked to become the coordinator of the Service Desk in Leeuwarden and manage the pending merger from his position there. Fusing the Hazewinkel Pers and the Service Desk of the Friese Pers into one central Service Desk for the entire NDC and upgrade this new Service Desk. Greg was responsible for the day-to-day management of a team of Service Desk employees and for making it a more efficient and professional organisation.

From 1995 till 1997 Greg supplied (as an independent entrepreneur)  Internet Services such as E-mail and Newsgroups to MKB (medium to small sized companies) and individuals (+/- 300 clients) via an off-line pull technology (UUCP).