KPN Mobile Customer Care is a division of KPN Mobile that concentrates on Customer Care and Customer Loyalty. KPN Mobile CC required a technical project leader with extensive Internet knowledge to channel their wishes and ideas and create support within the different business units. A middleware solution – “KMC service Layer” – had already been created to accommodate the client’s wish to access different types of information more quickly. KPN Mobile CC wanted to accommodate their clients even further by offering this middleware solution via the Internet. Greg was asked to implement the rollout of PP 2000 within KPN Mobile CC and to partake in the different projects concerned with Prepaid services on the Internet. Description of Activities As a project leader Greg had joint responsibility in a number of nationwide projects (Scream) regarding the PrePaid market, including SMS Gaming, PrePaid Saving and group SMS. Greg made Quick Scans for the development of these products. He joined brainstorm sessions for new products on the PrePaid market. Greg made technical analyses for new products and made feasibility studies. As a project leader Greg was responsible for designing a middleware solution and implementing the rollout of a front-end application for customer support of KPN Mobile (PrePaid 2000). Greg was project leader of the project Roll-Out PrePaid 2000 and project leader of the project Implementation KMC Service Layer.